Privacy Policy for Munroe Wellness

This is your sub-headline

 

Effective date: October 1, 2025
Website: https://munroewellness.com

Munroe Wellness(“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an appointment, or use our online services (collectively, the “Services”).

Important HIPAA Note: This Privacy Policy covers the website and general online interactions. If you are a patient, our handling of your Protected Health Information (PHI) is governed by our separate Notice of Privacy Practices (HIPAA), provided in-office and upon request. Where website forms collect medical details, those submissions are handled consistent with HIPAA and our Notice of Privacy Practices.

1) Information We Collect

  1. a) Information you provide directly
  • Contact details (name, email, phone, city/state)
  • Appointment requests and messages
  • Insurance details you voluntarily provide
  • Any health information you choose to share through a form (treated as PHI)
  1. b) Information collected automatically
  • Device and usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps)
  • Cookies and similar technologies (see Section 6)
  1. c) Information from third parties
  • If you schedule via a third-party tool (e.g., online scheduler) or engage with embedded maps, reCAPTCHA, analytics, or social media, those services may collect information under their own policies.

2) How We Use Information

We use information to:

  • Respond to inquiries and schedule appointments
  • Operate, secure, and improve our website and Services
  • Analyze site traffic and performance
  • Communicate updates, reminders, or service information (you can opt out of non-transactional emails)
  • Comply with legal, ethical, and regulatory obligations

For PHI, we use and disclose information as permitted by HIPAA and our Notice of Privacy Practices (e.g., treatment, payment, and healthcare operations).

3) Legal Bases (GDPR/EEA visitors)

Where applicable law requires a legal basis, we rely on:

  • Performance of a contract (e.g., handling appointment requests)
  • Legitimate interests (website operation, security, analytics)
  • Consent (where required for certain cookies/communications)
  • Legal obligations (recordkeeping, compliance)

4) How We Share Information

We do not sell your personal information. We may share:

  • Service providers (website hosting, email, analytics, form processing, security, appointment tools) under confidentiality agreements
  • Legal/disclosure as required by law or to protect rights, safety, or security
  • Business transfers in the event of a merger or acquisition

PHI is shared only as permitted by HIPAA and our Notice of Privacy Practices.

5) Retention

We keep information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Medical records/PHI are retained per HIPAA and applicable state rules.

6) Cookies & Tracking Technologies

We (and third parties) may use cookies, pixels, and similar technologies to operate the site, remember preferences, and measure performance.

  • You can adjust your browser settings to refuse cookies; some features may not function properly.
  • If a cookie banner is presented, you can manage non-essential cookies there.
  • We do not respond to “Do Not Track” signals due to industry standards not being uniform.

7) Analytics, Maps, and reCAPTCHA

We may use third-party tools such as Google Analytics, Google Maps, and Google reCAPTCHA to prevent spam and understand site usage. These services may set their own cookies and collect data per their privacy policies.

Example links for your site footer (optional): “Google Privacy & Terms,” “How Google uses information from sites or apps that use our services.”

8) Patient Forms & Secure Transmission

If you submit health information through an online form:

  • We protect submissions using industry-standard security measures (see Section 10).
  • Such submissions are handled as PHI when applicable and incorporated into your patient record as appropriate.

9) Your Choices

  • Communications: You may opt out of non-essential marketing communications by using unsubscribe links or contacting us.
  • Access/Correction: Contact us to request access to or correction of your information. Patients may have additional rights regarding PHI (see Notice of Privacy Practices).
  • Cookies: Manage via your browser and/or our cookie banner (if present).

10) Security

We use administrative, technical, and physical safeguards designed to protect information (e.g.,SSL/TLS encryption in transit, access controls). No method of transmission or storage is 100% secure, but we strive to protect your information appropriately.

11) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, please contact us to request deletion.

12) State/Regional Privacy Rights

Depending on where you live, you may have additional rights (e.g., to access, delete, correct, or limit processing). To exercise these rights, contact us using the details below.

  • Florida: Current Florida privacy law generally targets large platforms; however, we honor reasonable privacy requests consistent with applicable law.
  • California/Colorado/Connecticut/Virginia and others: If you are a resident of a state with applicable privacy laws, we will process your request as required by that law.

13) International Visitors

If you access our Services from outside the United States, your information may be processed in the U.S., where laws may differ from your jurisdiction. We take steps consistent with applicable law to protect your information.

14) Third-Party Links

Our website may link to third-party sites and services that we do not control. Their privacy practices govern information you provide to them.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” will reflect the latest version. Material changes will be posted on this page.

8. Contact Us

 

If you have questions or comments about this Privacy Policy, please contact us at:

 

Munroe Wellness

5985 49th Street N, St. Petersburg, FL 33709 dr.ann@munroewellness.com

727-649-0127